Waterview Ridge
Our Privacy Statement covers Waterview Ridge and its Web site, including our off-line business operations.
Anonymous Access For Our Online Visitors
You can access our Website home page and browse our site without disclosing personal information.
Our Website links
Our Website does not enable our visitors to post information to be accessed by others or to communicate with other visitors. Our Website may include links to third party Web service providers, for the purposes of either displaying ‘client reference sites’, or of providing related service and product information from partner service providers we believe to be of interest and use to individually targeted customers and prospects. Whilst it is a Waterview Ridge condition of partnering with all partner service providers that they in turn satisfy the same minimum privacy compliance standards, we cannot be responsible for their content, or privacy policies or practices.
Automatic Collection of Information
We do not automatically log personal information on our Website, nor do we link information automatically logged by other means with personal data about specific individuals. We do not use ‘cookies’ or like devices.
How we collect personal information
Online We do not collect any personal information from you to our Website except where the visitor initiates this, for example by inquiring or seeking sales and service. We do not collect information about our online visitors from other sources, such as private organisations, public records or bodies. We do not engage in online ‘spamming’ or online mass-outbound marketing activities. We do not release personal information or “data lists” for the purpose of commercial sale.
Our Webserver, the company that owns the Website server that hosts our Website, may collect only the domain names and names of the referring web site (not the email addresses of visitors). The ISP may aggregate information to measure the number of visits, average time spent on the Website and pages viewed. We may use this information to help us improve the operational performance and informational content of our Website.
If you register online or provide personal information to Waterview Ridge by any means, we may use this information to provide specific targeted information about Waterview Ridge and declared partner products and services in support of identified needs. We may store email addresses, telephone numbers, or other access devices so as to tailor information personally.
If online surveys are conducted to understand better our customer/employee needs and to profile our Web visitors and customers, we will communicate how we will use any information provided at the time we collect it.
By visiting and using our website you consent to the practices contained within this Privacy Statement
Offline - We collect most personal information directly from you. For example, when you complete a contract or expression of interest, contact us by telephone, fax, send us a letter, visit our web site or when you visit one of our offices in person.
How we use your personal information
Waterview Ridge may use personal information to:
- respond to product, service or information requests
- process your enquiries or applications
- identify products and services that may benefit you
- contact you to inform you about our or related products and services
- to help us to process identified requirements for our products or services
- to manage and administer effectively all products and services we provide, including sales, market information. For example, we may use your email address to provide information about a property for sale
- facilitate our legal and compliance obligations
Personal information collected offline by Waterview Ridge may be used for secondary purposes such as direct marketing. Wherever possible this will be collected directly, but in other instances may be collected from government or publicly available records, phone books or data lists or from third parties such as list brokers, who are privacy compliant. We may engage in marketing activities where we do not use personal information, such as letterbox inserts.
When we request personal information we may provide more specific details about the way we use that information.
Personal information requested by Waterview Ridge does not have to be provided. However, without that information, we may not be able to process an application, fulfil a request or provide an appropriate level of service.
We may use or disclose personal information we collect about you for other purposes such as:
- informing you about products and services (unless you have requested us not to)
- further developing our relationship with you
- developing and managing business alliances, partnerships and joint ventures so as to make available products and services
- undertaking market research
- monitoring customer satisfaction
- managing our internal operations and administration functions.
We may provide personal information about you to third parties when we contract out certain business, operational or administrative functions. We require that organisations outside Waterview Ridge who handle or obtain personal information as service providers to us acknowledge the confidentiality of this information, undertake to respect any individual’s right to privacy and comply with the National Privacy Principles and this Privacy Statement. We also require that these organisations use this information only for our purposes and otherwise follow our reasonable directions with respect to this information.
We may decide to buy, sell or transfer assets which form part of, or relate to, our business or a related organisation. In any such transaction, personal information will usually be one of the transferred assets and will be disclosed to the purchaser.
We do not collect any sensitive information (information about a person’s racial or ethnic origin, political persuasion, membership of any political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices, criminal record or health information).
Personal information is usually used or disclosed only after having obtained your consent. Your consent can be express or implied.
Your express consent can be written or verbal.
You imply consent when Waterview Ridge can reasonably conclude that your consent has been provided either because of action you decide not to take or by some action you undertake.
We will only disclose your personal information to third parties with your consent or with your implied consent or where we are entitled or required to do so.
If you do not want us to use or disclose any personal information we hold about you in any of the ways described in this Privacy Statement, please advise the Privacy officer in writing at the address provided below.
What personal information about me does Waterview Ridge hold?
| DATA COLLECTED: |
PURPOSE OF COLLECTION: |
| Personal Information including. Name, telephone numbers, street and email address, occupation, marital status, details of any children (if applicable), previous address, information regarding any properties you own, transaction details regarding any sale or lease of property, loan approval information. |
|
| Victorian Legislation
May require our access to your details above | As above |
| Real estate related services or product sales marketing preferences e.g. Valuations | As above |
Security
Waterview Ridge has appointed a Privacy Officer to oversee management of personal information in accordance with this Privacy Statement and the Commonwealth Privacy Act. We take all reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. We require all staff to maintain the confidentiality of client/customer information. We regard breaches of your privacy very seriously.
We hold personal information in a combination of secure computer storage facilities and paper based files and other records and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
We use secure methods to destroy or de-identify any personal information as soon as the law permits, provided the information is no longer needed by us for any purpose.
You can help us to protect your privacy by contacting us immediately when you change contact details, such as address and telephone number.
Privacy Compliance
This Privacy Statement is compliant with the Privacy Amendment (Private Sector) Act 2000. We shall periodically review our business practices with the objective of surpassing Australian privacy standards.
Waterview Ridge accepts no responsibility for the veracity, integrity, currency or accuracy of information collected and subsequently stored and used by us for business purposes.
If we have accurate and up to date information about you we are able to provide good customer service. We do take reasonable steps to ensure that your personal information is up to date before we use or disclose it.
If you learn that the personal information we hold about you is inaccurate you should inform us. We will correct the information.
The Privacy Act is not intended to interfere with legal obligations to disclose information for law enforcement and regulatory purposes. Accordingly, we will cooperate with all law enforcement bodies in providing information when requested. Only information that is necessary will be disclosed.
Privacy Access and Support
To make a request to access information we hold about you, please contact us in writing. We will require you to verify your identity and to specify what information you require.
We will process a request within a reasonable time, usually 14 days for a straightforward request. There is no fee for requesting access to personal information. However, Waterview Ridge will charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, we will advise the likely costing advance and can help to refine your request if required.
Under some circumstances Waterview Ridge may not be able to provide you with access to the personal information we hold about you. For example, if the law prevents us from disclosing information. If we are unable to provide access to your personal information, we will provide a full explanation as to why.
Personal enquiries, feedback comments or concerns about the Waterview Ridge Privacy Statement, or instructions to verify or access personal information held by us, should be directed to our nominated Privacy Officer, Mr Jim Watson at jim_walliswatson@bigpond.com
If you consider that anything we have done breaches this Privacy Statement or the National Privacy Principles, you can make a complaint through one of the contacts above. We will endeavour to act promptly to a complaint.
Updates to this Privacy Statement
Our Privacy Statement will be reviewed from time to time to take account of any new laws, technology, changes to our operations and practices and the changing business environment. If you are unsure as to whether you are reading the most current version, please contact us.
DISCLAIMER
Craigie Develoments Pty Ltd and related entities, its Directors, and officers, employees, agents and entities responsible for the maintenance of the Waterview Ridge website, have taken all reasonable steps to guarantee that the information presented is correct. However, you are advised to verify all relevant representations, statements and information contained in or linked to this website. No representation or warranties of any nature whatsoever are given intended or implied.
We reserve our right at our sole discretion to change information contained in or in connection with this website.
Craigie Develoments Pty Ltd disclaims all responsibility and liability, including for negligence, for any direct or indirect damage or loss which may be incurred by any person arising out of any use of or reliance upon information contained in or connection with this website.
COPYRIGHT
All materials presented in this website is copyright material owned by Waterview Ridge and related entities and are for information purposes only.
This publication is copyright. No part may be reproduced by any process except in accordance with the provisions of the Copyright Act 1968.